TOM is a tool that will enable you to examine many aspects of your business. The long-term gain is well worth the cost of short-term pain. I understand the VALUE they bring to the table, and I understand the difficulty of launching company-wide software systems. Overall: I have installed numerous, integrated software systems for various type of companies (manufacturers, professionals, educational organizations, service companies, insurance, etc.) over the past 30 years. Not sure why that utility keeps getting worse over time, but not a single attempt has been made to fix the "enterprise server utility" but rather work arounds have been created without instructions. The SQL server setup utility is pretty much a complete fraud by claiming capabilities it does NOT have. There is an old schedule board, which is a lot faster than the new one and integrates well with TOM, and the new one seems like its a completely different transition into a completely different operating system. The schedule board for example, there is a new and an old, you can use either one, they work quite differently from each other. TOM and Aptora mobile compete with each other rather than integrate with each other. I have constantly suggested to fix the problem, it has cost us much, but they said thats the way it is suppose to operate while Mobile on the other hand, will ask you with a pop up window, if you want the invoice to be completed, I suppose thats the way mobile is suppose to operate as well, completely different than TOM, When I say "mobile" its like a new arm to TOM that likes to slap you in the face occasionally. For example, when making a change to an invoice in TOM, TOM then goes behind our back and completes the invoice without saying or asking if we want the invoice to be completed. Mobile app operates differently than Total office manager. I was screwed all weekend scrambling with work arounds and Monday they called ready to help, but I was up all night all weekend and demanded a refund, now they are pissed and dont want to take my money anymore.Ĭons: Cluttered, chaotic GUI with the right click menus inconsistent with each other. Nube told me it will be later, after everybody is gone. I told nube dont run off till the registration error is fixed. The rep I talked to was a nube, It was a Friday and I had a lot of catch up work, so they took my money and had no more interest in making sure anything worked. Aptora wasnt interested.Įventually I was having problems with my TOM and I wanted to upgrade to the latest version. I made countless pleas to consolidate and organize menu's to be more consistent with each other even gave detailed mathematical examples of how many hours over the course of a year could be saved to make the software better and how to better streamline menus, but excuses were made to avoid any improvements after I proved without any doubt efficiency could be increased. Meanwhile, TOM continued to get more bloated, top heavy, and cluttered with more crap and less organization. They spent lots of time and money making a stupid message reporting system so they could search if anybody was texting a bad word to somebody else, and you could make a pie chart of how many times somebody said one stupid word or another LoL. Overall: At the beginning TOM was great, sure it had small issues that I was certain would be addressed and everything would improve, but that is all wrong.
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